Our Policies

At OREXON LUXE, we are committed to protecting the privacy and security of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our B2B services.

01 Information We Collect

We collect information that you voluntarily provide to us when you fill out forms, request quotes, subscribe to our newsletter, or contact our B2B team. This may include:

• Contact details such as your name, business email address, phone number, and company name.
• Property information including hotel name, location, number of rooms, and procurement requirements.
• Communication records such as inquiries, feedback, and correspondence with our team.
• Technical data including IP address, browser type, device information, and browsing behaviour on our site.

02 How We Use Your Information

The information we collect is used strictly for legitimate business purposes, including:

• Responding to your inquiries and providing tailored product recommendations.
• Processing orders, managing accounts, and coordinating logistics and delivery.
• Sending important updates, invoices, and after-sales communications.
• Improving our website, product offerings, and customer experience.
• Complying with legal, regulatory, and contractual obligations.

03 Data Security

We implement industry-standard security measures, including SSL encryption, secure servers, and restricted access controls, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

04 Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behaviour. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

05 Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Object to or restrict certain types of processing.
• Withdraw consent for marketing communications at any time.

06 Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.

These Terms of Service govern your use of the OREXON LUXE website and the purchase of our products and services. By accessing our site or placing an order, you agree to be bound by these terms.

01 Acceptance of Terms

By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to comply with these Terms of Service, along with our Privacy Policy and any additional terms applicable to specific products or services.

02 B2B Eligibility

OREXON LUXE primarily serves business-to-business (B2B) clients within the hospitality industry. By placing an order, you represent that you are acting on behalf of a registered business, hotel, or hospitality group, and that you have the authority to enter into binding contracts on its behalf.

03 Product Information & Pricing

We strive to ensure that all product descriptions, images, specifications, and pricing on our website are accurate and up-to-date. However, we reserve the right to:

• Correct any errors, inaccuracies, or omissions at any time without prior notice.
• Modify or discontinue products without notice.
• Refuse or cancel any order if pricing errors or stock unavailability occur.
• Adjust B2B pricing based on order volume, customization, and market conditions.

04 Intellectual Property

All content on this website — including text, images, logos, product designs, graphics, and software — is the property of OREXON LUXE and is protected by international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or use any content without our prior written consent.

05 Limitation of Liability

To the fullest extent permitted by law, OREXON LUXE shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services. Our total liability for any claim shall not exceed the amount paid by you for the product or service in question.

06 Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes take effect immediately upon posting to our website. It is your responsibility to review these terms periodically. Continued use of our site or services after changes constitutes acceptance of the updated terms.

We are committed to delivering your products safely, efficiently, and on time. This policy outlines our shipping methods, delivery timelines, and return procedures for B2B clients across India.

01 Shipping Methods & Timelines

We ship across India using trusted freight and courier partners. Delivery timelines vary by destination and order volume:

02 Shipping Costs

Shipping costs are calculated based on order volume, weight, destination, and chosen shipping method. A detailed shipping quote will be provided with your formal quotation. For bulk orders over a certain threshold, we may offer complimentary shipping to select destinations within India.

03 Order Tracking

Once your order has been dispatched, you will receive a tracking number and a link to monitor your shipment in real time. Our logistics team is available to assist with any tracking or customs inquiries throughout the delivery process.

04 Returns & Exchanges

We want you to be fully satisfied with your purchase. If you receive a product that is damaged, defective, or incorrect, please contact us within 5 business days of delivery. Our return policy includes:

• Damaged on arrival: Report within 5 days with photographic evidence for a free replacement or full refund.
• Defective products: Covered under our warranty for repair or replacement.
• Incorrect items shipped: We will arrange free return shipping and send the correct items immediately.
• Change of mind: Returns accepted within 14 days for unopened, unused items in original packaging, subject to a 15% restocking fee.

05 Return Process

To initiate a return, please contact our support team at orexonluxe@gmail.com with your order number and reason for return. Our team will provide a Return Merchandise Authorization (RMA) number and detailed instructions. Returns sent without an RMA number may not be accepted.

Every OREXON LUXE product is backed by our commitment to quality and craftsmanship. We offer a comprehensive warranty program designed to give our B2B clients complete peace of mind.

01 Standard Warranty Coverage

All OREXON LUXE products come with a 6-month comprehensive warranty from the date of delivery, covering manufacturing defects, material faults, and functional failures under normal use. Mini Fridges come with a 1-year warranty on the cooling system and compressor.

02 What's Covered

• Manufacturing defects in materials and workmanship.
• Electrical or mechanical failures under normal operating conditions.
• Component malfunctions that affect product functionality.
• Free repair or replacement at our discretion, including parts and labour.

03 What's Not Covered

• Damage caused by improper installation, misuse, or negligence.
• Normal wear and tear, cosmetic scratches, or minor discolouration.
• Damage from power surges, water damage, or unauthorized repairs.
• Products modified or altered without our written approval.
• Consumable parts such as filters, batteries, or seals.

04 Extended Warranty Plans

For high-traffic commercial properties and long-term installations, we offer extended warranty plans that provide up to 3 years of coverage, including priority support, on-site service visits, and guaranteed replacement parts availability.

05 How to Claim Warranty

To make a warranty claim, please follow these steps:

• Contact our support team at orexonluxe@gmail.com with your order number and product details.
• Provide a description of the issue along with photographs or video evidence.
• Our technical team will review your claim within 2 business days.
• If approved, we will arrange repair, replacement, or refund at no cost to you.